5:42pm
I am cooling down from my last support call. I work in IT. I helping people with their daily work duties, making sure that they are able to access the applications they need to access, ensuring that their data is safe and secure, and teaching them what they need to know to make dat money cuh.
It is a stressful job at times due to the different personality types that call in for support. There are the easy calls, where the user will call in with a specific question, excepting a specific answer. I got you answer right here. Bam! Next call. There are the people in the in between who call in wanting to learn how this or that works, who are somewhat difficult due to their lack of knowledge, but their drive to learn makes these sort of people easy to work with. Why? Because they reasonable and logical people. They understand what needs to be done to in order to make shit happen. This is how you do this. This is how you do that. Ok, cool. Next call. Then there are the difficult ones. Those who refuse to learn and call IT support for the same issue over and over. You would have thought they would have known by now? No. It seems like a mental block to them. The inability to learn from past mistakes. Repeating the same behavior over and over. These are what you call noobs. Those masochistic bastards that like to running into walls over and over again, refusing to acknowledge the door to the left of the wall that allows them to walk in without any hassles. Fuckin noobs, dude.

